OUR STORE POLICY
Shernou Enterprise LLC – Policies
Effective Date: October 2025
At Shernou Enterprise LLC, we are proud to serve our community by providing both professional cleaning services and landscaping/lawn care services. We treat every property with the same respect and care as our own. These policies are designed to ensure transparency, professionalism, and mutual trust.
Privacy Policy
1) We collect only the necessary information (name, address, phone, email, and payment details) to schedule and complete cleaning and landscaping services.
2) Customer information is never sold or rented.
3) Customers may request updates or deletion of their personal information by emailing hello@shernouenterprise.com.
Terms & Conditions
Estimates & Pricing
1) Cleaning and landscaping estimates are based on property size, condition, and requested services.
2) Prices will be confirmed before work begins. Additional requests may change the final price.
Payments
1) Payment is due upon completion of service unless otherwise agreed in writing.
2) We accept cash, Zelle, debit/credit, and approved digital payments.
3) Overdue balances may incur late fees.
Cancellations
1) Appointments must be canceled or rescheduled at least 24 hours in advance.
2) Same-day cancellations may result in a service charge.
Customer Responsibilities
1) For Landscaping: Ensure property access, remove obstacles, and secure pets.
2) For Cleaning: Remove fragile or valuable items before service. If specific areas/items require special care, please notify us in advance.
3) Provide safe access to the property at the scheduled service time.
Liability
1) We are insured and take every precaution to protect your property.
2) We are not responsible for pre-existing damage, normal wear and tear, or unsecured items.
3) Any service concerns must be reported within 24 hours.
Right to Refuse Service
We may refuse or discontinue service if conditions are unsafe, unsanitary, or outside the agreed scope of work.
All Sales Are Final
Once services are completed and payment is received, all sales are final. Refunds are not provided.
Digital Policy
Our website and digital content (logos, text, photos) are owned by Shernou Enterprise LLC and may not be copied without permission. Our website may use cookies to improve functionality and user experience. You may disable cookies in your browser. Digital payments are processed through secure, PCI-compliant systems. Any online inquiries (via website, email, or social media) are kept private and used only for service-related communication.
Custom Policy (Cleaning & Landscaping)
1) Access to Property: Customers must provide safe and timely access to their property.
2) Weather Delays: Landscaping services may be rescheduled due to inclement weather.
3) Special Requests: Requests outside the standard service must be communicated in advance.
4) Supplies & Equipment: Shernou Enterprise provides professional-grade equipment and cleaning supplies unless otherwise agreed.
5) Satisfaction Guarantee: Concerns must be reported within 24 hours so we can take reasonable steps to resolve them.
Final Statement
At Shernou Enterprise LLC, we are more than just a service company we are a partner you can rely on. Whether we are cleaning your home, preparing your property for new tenants, or maintaining your lawn and landscape, our goal is to deliver consistent, high-quality results.
Please note: All sales are final. By scheduling and receiving services with us, you acknowledge and agree to these policies.
Shernou Enterprise LLC
6625 Argyle Forest Blvd, Ste 4, #1170
Jacksonville, FL 32244
📧hello@shernouenterprise.com (904) 413-1253 / (800) 387-9383 ext 1